Privacy Policy for JoyMed Care

Effective Date: 28/11/2024

JoyMed Care (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://joymedcare.com (the “Site”). By using our Site, you agree to the practices described in this policy. This Privacy Policy is designed to comply with Lebanese data protection laws, including the Personal Data Protection Law No. 81/2018.

  1. Information We Collect

We collect both personal and non-personal information when you use our Site.

  1. Personal Information

Personal information refers to data that can be used to identify you. We collect the following personal information:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Credit card details or other payment methods (processed securely via third-party payment processors).
  • Account Information: Username, password, order history, preferences.
  • Medical Information (if necessary): Depending on your order, we may request medical-related information, such as prescriptions or health conditions, for product fulfillment.
  1. Non-Personal Information

Non-personal information refers to data that cannot identify you directly. We collect the following:

  • Usage Data: Information about your visit to our Site, such as IP address, browser type, device information, pages viewed, and timestamps.
  • Cookies and Tracking Technologies: We use cookies to improve your browsing experience and analyze how our Site is used. You may manage your cookie preferences through your browser settings.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process your orders, including payment and delivery.
  • Customer Support: To provide customer service, address your inquiries, and assist with returns or product issues.
  • Marketing Communications: To send marketing messages, promotional offers, or product recommendations if you have consented to receiving them.
  • Site Personalization: To personalize your browsing experience and recommend products based on your preferences.
  • Legal Compliance: To comply with applicable Lebanese and international regulations, including health and safety regulations for medical equipment.
  • Security and Fraud Prevention: To protect your information and prevent fraud or unauthorized access to your account.
  1. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information. These include encryption during payment processing, secure server connections, and restricted access to your data by authorized personnel only. However, no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

  1. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following cases:

  • Service Providers: We share information with third-party service providers who help us operate our Site, process payments, ship products, or conduct marketing activities.
  • Legal Requirements: We may disclose your information if required by law, or in response to a request from a governmental authority, or to comply with a legal process.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  1. Your Rights and Choices

Under Lebanese law, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectify: You can request corrections to inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Object: You have the right to object to the processing of your personal information for marketing purposes.
  • Right to Withdraw Consent: If you have given consent for marketing purposes, you may withdraw your consent at any time.
  • Cookies: You may disable cookies through your browser settings, but doing so may affect your experience on our Site.
  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

  1. Children’s Privacy

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that data.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date at the top. We encourage you to review this Privacy Policy periodically for any changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

JoyMed Care
10th floor, MHM Center, Ashrafieh, Lebanon
info@joymedcare.com
+961 79 309 999

 

 

 

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